When does a business need a customer portal?
Spot recurring customer actions and team handoffs that can justify a portal, while keeping simpler tools in view.
Editorial edition: 25 June 2026
Published online: 20 August 2026
What LaunchPad Web can help with
- Signs a business has outgrown email and shared tools
- When customer self-service needs an ongoing portal
- Choosing a simpler tool, connected website or tailored portal